Prices

1. All Prices include VAT.

2. All prices are in GBP (British Pounds) .
3. Orders will be converted from your currency to Pounds Sterling by your credit/debit card company through PAYPAL.
4. PAYPAL use a secure server to process your credit/debit card transactions.

Refunds/Returns

1. If the product you ordered is not in stock then a full refund will be given. We will send you an email to inform you that we have refunded your payment. Refunds are done through PAYPAL, and will be automatically transferred to the credit/debit card used to purchase.

2. Goods can only be returned within 30 days of purchase and must be in the same condition they were delivered. Please send us the items accompanied by your name, address and email address. A full refund of the card payment will be given but not for the delivery charge the customer has paid for sending the goods to us. If items are damaged or a mistake was made by Universal Textiles then the charge for posting items back to us will also be refunded.

Delivery

1. Deliveries to the UK take approximately 5 working days for standard delivery, we aim to dispatch all items within 24 hours starting from 9.00am the next working day from when the order was placed for express delivery. We do not deliveries to customers outside the UK.

2. In the case their is a delay we will notify you through e-mail, we shall not accept liability for late delivery by the carrier.

3. All custom duties and taxes applicable within a foreign territory shall be the sole responsibility of the buyer.
4. Claims for shortages or damages will only be accepted if we are notified buy letter or e-mail (see 'contact us') within 28 days from the receipt of the goods. If an item arrives damaged or is incorrect then please return it within 28 days in its original packaging, accompanied by an explanation.
5. Free delivery promotions are standard delivery and can take up to 7 working days. If additional products are purchased then you would need to pay delivery on those items. Also if you select these items to be shipped using express delivery then the order will be split, the free postage items will be sent as standard delivery and the other products will be sent express delivery.

6. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person, to whom the order is addressed, has received the delivery. This does not affect your statutory rights.

Complaints

We aim to respond to customer complaints within 48 hours. All complaints are treated in the strictest of confidence, fairly and effectively by our customer services department. If by any chance your complaint has not been dealt with effectively or within 48 hours, (unless further time is needed to elucidate the position) you may wish to proceed to the Customer Services Manager (see 'contact us' for address on homepage).

Sellers

Britwear Enterprise is the seller. 62 Yorkshire Road,, Leicester, LE4 6PJ.

Privacy

We value the privacy of our clients. Therefore, any information given at the time of the ordering and registering process will not be used by us or passed on to third parties for marketing purposes. We guarantee to comply with the standards, procedures and requirements laid down in the Data Protection Acts of 1984 and 1988 to ensure that the personal information you give is kept secure and processed lawfully and fairly.

Other Information

1. All products are subject to availability.

2. All information on our pages was correct at time of publication.

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Help Desk